General Terms and Conditions (GTC) & House Rules
SoleaStay GmbHNeufeldstrasse 1353012 BernSwitzerland
UID: CHE-493.230.417Email: hello@soleastay.ch
As of November 1, 2026
1. Scope
These General Terms and Conditions and House Rules apply to direct bookings of holiday and short-stay accommodations offered by SoleaStay GmbH.
For bookings made through Airbnb, Booking.com, Vrbo, HomeToGo or other booking platforms, the relevant platform’s terms and conditions apply to booking, payment, cancellation and refunds. The house rules and terms of use agreed with SoleaStay also apply, provided they do not conflict with the platform’s overriding terms. By completing a direct booking, the guest confirms that they have read and accepted the GTC and house rules provided before the contract was concluded.
2. Contracting parties and conclusion of the contract
The contracting party is SoleaStay GmbH. The guest is the person who makes the booking. They are responsible for ensuring that their details are correct and that accompanying guests are informed of the applicable house rules. Bookings may only be made by adults. The contract is concluded when SoleaStay issues written booking confirmation.
3. Subject of the contract
The purpose of the contract is the temporary use of the furnished accommodation specified in the booking confirmation. The relevant address, amenities and maximum occupancy are set out in the accommodation description and booking confirmation.
The accommodation may only be used for holidays, temporary stays or business overnight stays. Subletting to third parties, holding events or conducting commercial activities involving public access requires prior written consent.
4. Prices and included services
The total price shown to the guest before the booking is completed and stated in the booking confirmation is binding.
Unless stated otherwise, your stay includes:
- Use of the furnished accommodation and its amenities
- Bed linen and towels
- Electricity, water and heating for normal use
- Wi-Fi, if available
- Standard final cleaning
Additional fees, for example for pets or special services, are disclosed before booking.
Statutory charges are collected in accordance with applicable regulations and communicated transparently.
5. Booking and payment
For direct bookings, the full booking amount is due upon receipt of the booking confirmation, unless otherwise agreed. Payment is made using the payment methods offered during the booking process, in particular by credit card.
If payment is not made on time, SoleaStay may withdraw from the contract after sending written notice and allowing a reasonable additional period for payment, provided the statutory requirements are met.
Failure to make a payment does not automatically constitute a free cancellation.
The accommodation is generally handed over only once all payments due under the agreed terms have been made.
6. Cancellation and refunds
The following cancellation terms apply to direct bookings through SoleaStay:
6.1 Free Cancellation
If you cancel at least 30 days before the agreed check-in date, the booking amount already paid will be fully refunded.
6.2 Cancellation with a 50% refund
If you cancel less than 30 days but at least 14 days before the agreed check-in date, 50% of the booking amount will be refunded. The remaining 50% will be retained as a cancellation fee, subject to any statutory rights.
6.3 Cancellation at short notice
As a general rule, cancellations made less than 14 days before the agreed check-in date are not eligible for a refund.
6.4 How Cancellation Periods Are Calculated
The time at which SoleaStay receives the written cancellation is decisive. The deadlines are calculated based on the agreed check-in time. Unless otherwise agreed, 4:00 pm on the arrival date is used as the reference time. Swiss local time (Europe/Zurich) applies. The deadlines refer to complete periods of 24 hours. Exactly 30 days before check-in, a full refund still applies; exactly 14 days before check-in, a 50% refund still applies.
6.5 No-shows and early departures
If a guest fails to arrive or leaves early for reasons within their control, they are generally not entitled to a refund for unused nights.
6.6 Replacement Accommodation and Statutory Claims
If the cancelled stay is re-let, any income received and expenses saved will be taken into account in accordance with statutory provisions.
A guest may propose a suitable replacement. Any mandatory statutory rights remain unaffected. Double compensation for the same loss is excluded.
6.7 Processing refunds
Refunds are generally made to the original payment method, where technically possible and unless otherwise agreed.
6.8 Cancellations through booking platforms
For bookings made through Airbnb, Booking.com, Vrbo, HomeToGo or other booking platforms, the cancellation and refund terms agreed for the relevant booking on that platform apply.
6.9 Travel insurance
We recommend taking out travel cancellation insurance.
7. Cancellation or termination of the contract by SoleaStay
If unforeseen events, significant technical damage, official measures or force majeure make the accommodation unavailable, SoleaStay will inform the guest as early as possible. Where possible, suitable replacement accommodation will be offered.
If no reasonable alternative can be provided, payments for services not rendered will be refunded.
Any further statutory claims remain unaffected.
In the event of serious or repeated breaches of contract, SoleaStay may terminate the stay early for good cause, to the extent permitted by law.
8. Arrival and departure
Unless otherwise agreed, the following applies:
- Check-in from 4:00 pm
- Check-out by 11:00 am at the latest
Access is generally via a key safe or another access system provided to you. Early check-in or late check-out is only possible with prior confirmation. If you depart late without prior agreement, any additional costs actually incurred and documented may be charged. The accommodation must be left in a tidy condition upon departure.
9. Occupancy, Children and Visitors
The maximum occupancy is specified in the accommodation description.
The maximum occupancy for SoleaStay – Konolfingen is 5 people plus 1 infant, with a maximum of 6 people in total. All overnight guests must be registered.
Additional overnight guests, exceeding the maximum occupancy or transferring the accommodation to third parties are not permitted without prior approval. Children are welcome. Accompanying adults are responsible for supervising them.
10. House rules
The guest agrees to take good care of the accommodation and its furnishings and to respect the neighbours.
The following rules apply in particular:
- Smoking and vaping are prohibited inside the accommodation and in the building's indoor areas.
- Open flames and candles are not permitted.
- Quiet hours from 10:00 pm to 7:30 am must be observed.
- Parties and unauthorised events are prohibited.
- Please be considerate of neighbours and other residents.
- The accommodation must be left clean and tidy.
- Waste must be sorted according to the information in the guest information folder.
- Please close doors and windows when leaving.
- Furniture and furnishings must not be damaged or removed without permission.
- Structural alterations and unauthorised repairs are prohibited.
- Keep escape routes, entrances and shared areas clear.
- Safety equipment must not be tampered with.
Serious or repeated breaches may lead to early termination of the stay in accordance with applicable law. The right to claim further verifiable damages and costs is reserved.
11. Pets
Pets are only permitted if they are allowed in the accommodation you booked or if SoleaStay has given prior written approval.
The following terms and conditions generally apply to SoleaStay – Konolfingen:
- Pets weighing up to 25 kg are allowed with prior notice.
- The pet fee will be shown at the time of booking.
- Dogs weighing over 25 kg require explicit approval.
- All legal requirements regarding pets must be observed.
Guests are responsible for their pets' behaviour and supervision.
Damage and excessive cleaning caused by pets may be charged.
If additional cleaning is required to a significant extent, a reasonable cleaning fee of CHF 100.– may be charged if agreed in a valid and binding manner. The right to charge documented higher costs is reserved, with any amounts already charged credited. Applicable statutory provisions apply to recognised assistance dogs.
12. Cleanliness and Exceptional Cleaning
Standard end-of-stay cleaning is generally included in the stated booking price. The accommodation must be left in a tidy condition. In particular, dishes and kitchen utensils must be left clean, waste must be disposed of properly and excessive dirt must be avoided. A reasonable cleaning fee of CHF 100.– may be charged for exceptional soiling, improper waste disposal or substantial additional cleaning, provided this has been validly agreed. Any higher costs that can be substantiated may also be charged. The same cleaning work will not be charged twice.
13. Damage, inventory and keys
The guest is liable, in accordance with statutory provisions, for damage caused by the guest or by persons for whom the guest is legally responsible. Normal wear and tear resulting from use in accordance with the contract is excluded.
Any damage, defects or missing items must be reported to SoleaStay immediately. Guests may be charged for necessary and reasonable repair, replacement or cleaning costs for damage they are responsible for. If keys or access devices are lost, the necessary replacement costs and, where required, the cost of changing the locking system may be charged. SoleaStay may document damage with photographs, invoices or other suitable evidence.
14. Defects and Complaints
Any defects or technical problems during your stay must be reported as soon as possible. SoleaStay must be given a reasonable opportunity to inspect and remedy the issue. In the event of significant disruption, suitable solutions will be considered, including fixing the issue, providing alternative accommodation or offering a reasonable price reduction. Statutory rights remain reserved.
15. Access to the accommodation
SoleaStay respects guests’ privacy.During your stay, access to the accommodation will generally only take place with prior notice and agreement, for example for necessary maintenance or repairs.
In the event of immediate danger to people or significant risk of property damage, necessary access is permitted even without prior consent. Access will be limited to what is necessary.
16. Wi-Fi and internet use
Where Wi-Fi is available, it is provided to guests for the duration of their booked stay. It must be used in accordance with applicable laws. Illegal downloads, the distribution of malware and unauthorised access to third-party systems are prohibited. Continuous internet access or any particular connection speed is not guaranteed. Statutory claims in the event of significant service disruptions are reserved.
17. Parking and communal areas
Parking is available only where expressly stated in the accommodation description or booking confirmation. Guests may use only their assigned parking space. Shared areas, stairwells and escape routes must be kept clear. Electric vehicles may only be charged using standard power outlets with express permission.
18. Guest registration and statutory requirements
SoleaStay collects the information required to fulfil its statutory guest registration and reporting obligations.
Guests must provide all information required by law truthfully and in a timely manner.
Where necessary, identification details may be checked and required information may be provided to the competent authorities. Missing information required by law may delay check-in.
19. Liability and insurance
SoleaStay is liable in accordance with statutory provisions.
To the extent permitted by law, there is no liability for events beyond its control and responsibility.
This includes in particular:
- Interruptions to electricity, water or internet services, where SoleaStay is not responsible for them
- Disruptions caused by third parties
- Nearby construction work or traffic noise
- Natural events and government measures
Statutory claims relating to defects and restrictions on use are reserved. Liability for personal belongings, vehicles and other items brought along is governed by applicable law. Personal liability insurance and travel cancellation insurance are recommended.
20. Privacy
SoleaStay processes personal data in accordance with applicable data protection laws.
Data is processed in particular for the following purposes:
- Handling enquiries and bookings
- Payment processing
- Stay arrangements
- Guest communication
- Compliance with legal obligations
Where necessary, data may be shared with booking systems, payment providers, service providers engaged by us and the competent authorities. For more information, please see SoleaStay’s separate Privacy Policy.
21. Communication
Communication is generally by email or through the relevant booking platform. Guests must provide a valid email address and telephone number. Direct booking enquiries, changes, complaints and cancellations should be sent to: hello@soleastay.ch
22. Governing Law and Jurisdiction
Swiss law applies. The place of jurisdiction is determined by statutory provisions. To the extent permitted by law, Bern is agreed as the place of jurisdiction. Mandatory statutory rights and places of jurisdiction remain unaffected.
23. Final provisions
If any provision of these GTC is invalid or unenforceable, the remaining provisions will generally remain in effect. SoleaStay may amend these GTC for future bookings. Bookings already confirmed will generally be subject to the version validly agreed at the time the contract was concluded.